Effective Date: 1 August 2025
Theuniskraal Wine Estate (“we”, “our”, or “us”) respects your right to privacy and is committed to protecting the personal information you share with us in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with us, or purchase our products.
By using our website, you consent to the terms of this Privacy Policy.
1. Collection of Personal Information
We collect personal information in line with the principles of POPIA, ensuring it is gathered lawfully, for a specific purpose, and with your consent where required.
1.1 Information You Provide to Us
Full name and contact details (email address, phone number) when completing a contact form, booking, or subscribing to our mailing list.
Billing, payment, and delivery details for purchases.
Any additional personal information you voluntarily provide through correspondence with us.
1.2 Information We Collect Automatically
IP address, browser type, operating system, and referring website.
Website usage data such as pages visited, time spent on our site, and navigation patterns (via cookies and analytics tools).
2. Purpose of Collection
We process your personal information only for purposes that are lawful, reasonable, and necessary, including to:
Respond to enquiries and provide customer support.
Process and fulfil wine orders or tasting room bookings.
Send you marketing communications if you have consented.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.
3. Your Rights Under POPIA
In accordance with POPIA, you have the right to:
Access: Request confirmation of whether we hold your personal information and obtain a copy.
Correction: Request the correction or deletion of inaccurate, irrelevant, or excessive personal information.
Objection: Object to the processing of your personal information in certain circumstances.
Withdrawal of Consent: Withdraw your consent for marketing communications at any time.
To exercise your rights, contact us using the details provided in Section 10.
4. Sharing of Personal Information
We will not sell, rent, or disclose your personal information to unauthorised third parties. We may share your personal information only with:
Service providers who help us operate our business (e.g., couriers, payment processors, IT service providers) under confidentiality agreements.
Legal authorities when required by law or to protect our rights.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
6. Security of Information
We take reasonable, appropriate, and organisational measures to secure the integrity of personal information and to safeguard it against loss, damage, unauthorised access, or unlawful processing.
7. Use of Cookies
Our website uses cookies and similar tracking technologies to improve functionality and user experience. You may refuse or disable cookies through your browser settings, but some features of the site may not function properly.
8. Links to Third-Party Sites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to comply with legislation or reflect business changes. Updated versions will be posted on this page with a revised “Effective Date.”
10. Contact Details
For questions regarding this Privacy Policy or to exercise your POPIA rights, please contact:
Information Officer
Theuniskraal Wine Estate
P.O. Box 34, Tulbagh, 6820, South Africa
📞 Tel: +27 (0)23 230 0688
📠 Fax: +27 (0)23 230 1504
📧 Email: admin@tkraal.co.za